Privacy Policy

1. Introduction

Nuevahorizonte is committed to protecting the privacy of its users. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our educational website about property evaluation in Guatemala.

By accessing or using our services, you accept the practices described in this policy. We recommend reading this document carefully to understand how we handle your information.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information when you interact with our site:

• Full name
• Email address
• Phone number
• Information provided in contact forms

2.2 Technical Information

We automatically collect certain technical information when you visit our site:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent
• Referral source

3. Use of Information

We use the information collected for the following purposes:

• Respond to your inquiries and requests for educational information
• Provide educational content about property evaluation
• Improve our website and user experience
• Analyze trends and site usage patterns
• Comply with applicable legal obligations in Guatemala
• Protect our legal rights and prevent fraud

4. Legal Basis for Processing

In accordance with Guatemala's data protection laws, we process your personal information under the following legal bases:

• Consent: When you voluntarily provide your information through forms
• Legitimate interest: To improve our educational services and analyze site usage
• Legal compliance: When necessary to comply with legal obligations in Guatemala

5. Sharing Information

We do not sell, rent, or share your personal information with third parties for marketing purposes. We may share information in the following circumstances:

• Service providers: With companies that help us operate our website, always under confidentiality agreements
• Legal compliance: When required by law or in response to valid legal processes
• Rights protection: To protect our rights, privacy, security, or property

6. Cookies and Similar Technologies

We use cookies and similar technologies to improve your experience on our site. Cookies are small text files stored on your device. We use the following types of cookies:

• Essential cookies: Necessary for the basic functioning of the site
• Analytical cookies: To understand how visitors use our site
• Preference cookies: To remember your settings and preferences

You can manage your cookie preferences through our consent banner. For more information, see our Cookie Policy.

7. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Data encryption in transit using SSL/TLS
• Restricted access to personal information
• Regular security reviews
• Staff training on data protection

However, no method of Internet transmission or electronic storage is completely secure. We cannot guarantee the absolute security of your information.

8. Your Rights

In accordance with Guatemalan personal data protection legislation, you have the following rights:

• Right of access: Request information about the personal data we hold about you
• Right to rectification: Correct inaccurate or incomplete data
• Right to erasure: Request deletion of your personal data
• Right to object: Object to the processing of your data in certain circumstances
• Right to portability: Receive your data in structured format
• Right to withdraw consent: Withdraw your consent at any time

To exercise any of these rights, contact us at info@nuevahorizonte.com

9. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law. Criteria for determining the retention period include:

• The time during which you maintain a relationship with us
• Legal data retention obligations
• Applicable limitation periods

10. International Transfers

Your personal data may be processed on servers located outside Guatemala. In such cases, we ensure that appropriate safeguards exist to protect your data in accordance with this policy and applicable laws.

11. Minors

Our website is not directed at minors under 18 years of age. We do not intentionally collect personal information from minors. If we discover that we have collected information from a minor without parental consent, we will take steps to remove that information.

12. Changes to this Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal reasons. We will notify you of significant changes by posting the new policy on our website with a revised update date. We recommend reviewing this policy regularly.

13. Contact

If you have questions, concerns, or requests related to this Privacy Policy or the handling of your personal information, you can contact us:

• Email: info@nuevahorizonte.com
• Phone: +502 2360 5360
• Address: 3A Avenida 5, Cdad. de Guatemala 01009, Guatemala

14. Applicable Law

This Privacy Policy is governed by the laws of Guatemala. Any dispute related to this policy will be subject to the exclusive jurisdiction of the courts of Guatemala.